ACD message light indicator and individual message indicator

[Trason]

We have an ACD setup for our helpdesk (3660). We have 5 phones in the queue. (1140e and 3904) The queue has ncfw to callpilot (1980) with a regular vm box. Each person has an individual DN with voicemail. What is the best way to get notification lights for each. People need to know they have a message on their individual DN and also to know there is a message on the queue vm. I cant do : key 7 xmwk 1980 3660. it gives this error:

ITEM key 7 xmwk 1980 3660
SCH1206
KEY !
>err sch1206
>

SCH1206
DN to be associated with XMWK key is not configured on this set.
Configure the DN as non-PDN.
Severity: Info

is there a good way to do this?

 

[cs1ktech]

I assume each user has a SCR key for there DID? that would be there Mailbox number correct? if thats the case the
MWL Dn would be same as DID/Mailbox Number, that would Like the Standard MWK on each phone when they get a message.
If you have a Queue Mailbox the xmwk key would just be that Mailbox number...not the 1980 number.

 

[Trason]

I have included a tn printout:
DES JOHNP
TN 160 0 00 03 VIRTUAL
TYPE 1140
CDEN 8D
CTYP XDLC
CUST 0
NUID
NHTN
CFG_ZONE 001
CUR_ZONE 001
ERL 0
ECL 0
FDN 1980
TGAR 1
LDN NO
NCOS 5
SGRP 0
RNPG 31
SCI 0
SSU
LNRS 16
XLST
SCPW
CLS CTD FBD WTA LPR PUA MTD FNA HTA TDD HFA CRPD
MWA LMPN RMMD SMWD AAD IMD XHD IRA NID OLD VCE DRG1
POD DSX VMD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDD CFXD ARHD FITD CNTD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
VOLA VOUD CDMR ICRD MCDD T87D KEM3 MSNV FRA PKCH
CPND_LANG ENG
RCO 1
HUNT 1980
LHK 4
LPK 5
PLEV 02
DANI NO
SPID NONE
AST
IAPG 0
AACS NO
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 ACD 3660 0 8604
AGN
01 NRD
02 MSB
03 SCR 1797 1 MARP
04 SCR 3666 0 MARP
05 DIG 8 11 V
06 ADL 16
07 ADL 16
08 ADL 16
09 ADL 16
10 ADL 16
11 ADL 16
12
13
14
15
16 MWK 1980
17 TRN
18 AO6
19 CFW 16
20 RGA
21 PRK
22 RNP
23
24 PRS
25 CHG
26 CPN
27
28
29
30
31
DATE 10 MAY 2013

currently the red message light turns on when he gets a voicemail on his individual DN. I need a way to let him know there is a message waiting on the queue VM.

 

[cs1ktech]

so the XMWK should be on Say Key 5, I say this becasue if you put it on Key 6-12 you would have to use the shift key, but you could try key 6...the key programming would be key 6 xmwk 1980 3660 I assume thats the MB Number of 3660? It may not let you do this cuz its an ACD Queue. you might have to go into the Mailbox and make 3660 MB light on one of the Agent sets directly..

 

[Trason]

correct i cannot do that:
ITEM key 5 xmwk 1980 3660
SCH1206
KEY !
>err sch1206
>

SCH1206
DN to be associated with XMWK key is not configured on this set.
Configure the DN as non-PDN.
Severity: Info

ok so just go into callpilot and change
MWI DN1: 1797
instead of 3660

 

[Tman45]

You would probably just have to assign 1 station in the area that is only the light for the ACD queue. There is not a way to light both for a DN message and an ACD message that I am aware of. But I do know if you want to light an agent phone you HAVE TO HAVE another SCR key (as rollover) cuz MWI won't work well with agent phones.
If you got messages at the same time how would you know? Does the light just re-light once you close out from checking your DN mailbox (or vice versa)?
I always wondered why Nortel did not include (or use) the blue light for additional MWI ...

 

[Splic3d]

I have a call center using mw on 2 buttons, but they are 3905 sets. The queue mwlamp is programmed as xmwk xxxx. Your case would be 3660 or just the MB number. I also remembered this from tips.

http://www.tek-tips.com/viewthread.cfm?qid=1697881

http://www.i3techgroup.com

Avaya/Nortel/NEC/Asterisk/Access Control/CCTV/DSX/Acti/UCx

 

[Splic3d]

Sorry the tip was for UCx. Been that kind of day.

http://www.i3techgroup.com

Avaya/Nortel/NEC/Asterisk/Access Control/CCTV/DSX/Acti/UCx