ACD mailbox to forward to external #

[Davidfrank]

HI there,
I created an ACD mailbox with a good DID #. I set NCFW to 9XXXXXXXXXX (cell Phone), but it only works if I dial the internal ext. When I dial externally to try and reach the cell, I get a fast busy...Is there a prompt I'm missing....thanks

 

[acewarlock]

Do you mean an ACD Queue? did you make MAXP 1?

 

[Davidfrank]

Yes and yes

 

[Nortellian]

Our switch works the same way. From internally it works externally it doesn't.

 

[Davidfrank]

The only way I can get it to work externally is by putting the ACODxxxxxxxxxx, but than of course it doesn't work internally...Am I just of luck?

 

[Nortellian]

That's how we got it to work too. I think they set them up this way to avoid toll abuse. You can probably change this but but I don't know how.

 

[wolfi24]

Our PbX work internal and externally

Wolfi

 

[Davidfrank]

Wolfi,
How did you get it to work?

 

[acewarlock]

CDB
CFF

 

[wolfi24]

I only put NCFW in ACD no in CDB .
I post this ACD

TYPE ACD
CUST 0
ACDN 7007
MWC NO
DSAC NO
MAXP 1
SDNB NO
BSCW NO
ISAP NO
AACQ NO
RGAI NO
ACAA NO
FRRT
SRRT
NRRT
FROA NO
NCFW 9xxxxxxxxxxxx
FNCF NO
CWTT NONE
HMSB YES
ACPQ NO
FORC NO
RTQT 0
SPCP NO
OBTN NO
RAO NO
CWTH 1
NCWL NO
BYTH 0
OVTH 2047
TOFT NONE
HPQ NO
OCN NO
OVDN
IFDN
OVBU LNK LNK LNK LNK
EMRT
MURT
RTPC NO
RAGT 16
DURT 30
RSND 4
FCTH 20
CRQS 100
CCBA NO
CWNT NONE




Wolfi

 

[BMiles2000]

Yes, Ace is correct. You need to allow trunk to trunk.

 

[Davidfrank]

great!!! I'll give that a try...thank you everyone