I have a department that wants the agent that logs in first or is primary for the day to always get the calls, only if they are busy should it ring to the second or third agent. Typically I would think DDC would work for this except the primary agent could be a different agent each day and I do not want to have a manual change. Is there away to set it that it will always try for the first agent logged in vs first agent listed?
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montyzummer
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smokinjoe2938
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no can't be done in the way you are asking, without a manual change
acss sme acis sme acss cm 5.2.1 acss cm and cmm acss aura messaging.
acss sme acis sme acss cm 5.2.1 acss cm and cmm acss aura messaging.
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