ACD group on Norstar??

[Wildcatboy7]

I was wondering if it is possible to program ACD groups on a norstar. If so how or where can I find the steps/feature keys to hit to do this?

 

[RYLSFAN]

ACD feature is going to be in your voicemail. if you have a nam or call pilot, it's an additional feature. I recommend calling a vendor.

Thats not my fastball, thats my hurry up and get by you pitch... Satchel Paige

 

[Wildcatboy7]

Is the NAT that you are talking of 'norstar application module'?

http://www.2150.com/norstar/files/88664101.pdf#search='Norstar network access module'

If so I dont think our's has that module. We have a M8X12-DS with expansions M12X0 and M0X16. Are we able to upgrade to a NAT?

Also do you know how to figure out what software version a norstar is running?

 

[RYLSFAN]

yes you need at least that NAM. I recommend a CP, but NAM's are durable. There will be a software cartridge in your switch. Open the door and look for a number ie.- 4.1

Thats not my fastball, thats my hurry up and get by you pitch... Satchel Paige

 

[Wildcatboy7]

what about ACD groups on a CICS Copact-Intergrated Call System- Its got call pilot on it. Are ACD groups possible in this system?

 

[NARSBARS]

NAMS are discontinued. If you have voice mail, you have some type of mail. Press Feature 985 and see if you get an extension # or inactive feature. If you get a #, you have mail.
Unless you have a vendor with a lot of pull you will not be able to get a NAM in any way except pre configured and Nortel will no longer generate key codes.

That said, if you buy a NAM and people also want voice mail the only safe thing to do is to have one unit for mail and one for ACD. The Co-Res solution is risky.

If you are lucky you can read the version number from the software cartridge.
RYLSFAN is right, get a CallPilot and try to get a little help from a trained tech.

RYLSFAN is right



NARSBARS