ACD Gateways

[Joe King]

Hi
Does anyone know of any Mitel guide lines as to when its recommended to install either a agent gateway or trunking/path gateway.

I currently have 100 paths and agent groups on the same controller as 1000 users. I have an MiCC business and resilient vMIVB all running 9.1 with no issues. get a round 1200 calls a day into the MiCC

Thanks in advanced

 

[SXWizard]

According to Mitel MiCC deployment guide a basic call center on physical hardware is good for up to 100 agents, 150 trunks and 3,000 calls er hour.