ACD-DN and IVR Ports

[therarp]

Situation:
IVR not getting disconnect signal when the call is received from the ACD Queue

If the IVR is called directly ( to an specific DN ) the call is disconencted correctly if the originator hangup.

Check the following:

A = caller
B = IVR
ACD-DN = ACD- Group



Direct call example:

1)- (A) call (B)
2)- Call is Connected
3)- (A) hangup the phone
4)- call is disconencted

ACD-DN example:

1)- (A)call the ACD-DN group
2)- ACD group distribute the call to the IVR (the IVR ports are part of the ACD group )
3)- call is connected ( A and B )
4)- (A) hangup the phone
5)- (B) call stay connected (IVR port)



Facts:
This is a 81C using LineSideT1
OSP, ISP, LDTA is correct
IVR ports are type 500

Does anyone knows why this happends?

 

[NTOldTimer]

When you trace the IVR port after the caller has disconnected what does it show? The question is what is the IVR port connected to after the caller hangs up? What is the software release of the PBX? What kind of IVR do you have?

 

[therarp]

The IVR trace, shows that the call continue as the caller is there, for example playing prompts, etc... no disc signal is received at the IVR port from the switch.

IVR use Dialogic cards.

 

[maglas]

I have a similar problem. IVR Dialogic card has analog lines coming in from Meridian PBX and caller connects to IVR Dialogic ports. IVR port answers with announcements, the caller hangups at any point in the voice script but the IVR port continues to play messages for 2-5 seconds. Dialogic IVR port does not recognize caller hangup and the port is released after 2-5 seconds.

Any suggestions to configure the analog lines going into Nortel Meridian would be helpful.

The call should disconnect as soon as caller hangs up.

 

[forumuser2]

maglas,

What kind of Dialogic board you have and what are the settings?

 

[maglas]

The Dialogic board info is:

The D/120JCT-LS board is a 12-port analog PCI board.
IVR has this board with 12 analog lines connected to
the Meridian PBX.

Check out more info at the Intel site .

http://www.intel.com/network/csp/products/6046web.htm