Hello,
We use an Option 11c PBX and Octel 250 as voice mail server.
I was wondering what is the simplest way to set up our three ACDs, each with 4-5 agents, in such a way that the queues would work only during the hours that the office is open, i.e. 8:30 AM to 5 PM.
I know that, if all agents are loged out, the ACDs go in night mode.
I would like the after hours incoming calls not to placed on the queues. Just a message with the hours when the office is open and to disconnect the call.
We already have a night message on the main number. That message is played when the console in reception is put in night mode. If it is possible to redirect the ACD after hours calls to that voice mail box, that would be an altrenative.
I will post the prints for the ACD and other things, if you need to see them.
Note: We also have a MIRAN 2. But I forgot what is the extension that I need to dial in order to login into MIRAN. Maybe someone can give me a hint about where to find this information.
-- I made an attempt to solve this. I created three forward voice mail boxes in Octel, one for each queue. I set up the forward destination for these VM boxes to point to the reception extension. I associated the VM boxes for the queues with a schedule and I was hoping that the calls will be forwarded only outside the office hours specified in the schedule in Octel. It did not work that way. The next morning all calls were bouncing to reception. So, I put an invalid destination for the VM boxes created for the queues. At least the calls did not bounce back to reception and, after hours, the calls where not placed in the queues.
Sorry for the long story.
Thank you for your time.
We use an Option 11c PBX and Octel 250 as voice mail server.
I was wondering what is the simplest way to set up our three ACDs, each with 4-5 agents, in such a way that the queues would work only during the hours that the office is open, i.e. 8:30 AM to 5 PM.
I know that, if all agents are loged out, the ACDs go in night mode.
I would like the after hours incoming calls not to placed on the queues. Just a message with the hours when the office is open and to disconnect the call.
We already have a night message on the main number. That message is played when the console in reception is put in night mode. If it is possible to redirect the ACD after hours calls to that voice mail box, that would be an altrenative.
I will post the prints for the ACD and other things, if you need to see them.
Note: We also have a MIRAN 2. But I forgot what is the extension that I need to dial in order to login into MIRAN. Maybe someone can give me a hint about where to find this information.
-- I made an attempt to solve this. I created three forward voice mail boxes in Octel, one for each queue. I set up the forward destination for these VM boxes to point to the reception extension. I associated the VM boxes for the queues with a schedule and I was hoping that the calls will be forwarded only outside the office hours specified in the schedule in Octel. It did not work that way. The next morning all calls were bouncing to reception. So, I put an invalid destination for the VM boxes created for the queues. At least the calls did not bounce back to reception and, after hours, the calls where not placed in the queues.
Sorry for the long story.
Thank you for your time.