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ACD changes

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adanMtz

Vendor
Nov 27, 2007
25
US

AACS NO -- --I have this on my TN



AACS YES-----
ACQ AS: TN--I need to change it like this.
Please help me.


 
You need to set up this set in Symposium and acquire it. Can not change this through set programming.
 

Once I aquire this TN in symposium, and assign a skill set it should change?

Thanks.
 
rls 1 symposium needed aacs yes, past that it only required a return.. never make a change on an acd phone.. for any reason, if a prompt or key needs to change, out the station and put it back in.. with symposium i deacquire it to keep the switch from doing the ini trick, then i take an extra step and remove it from symposium before i out and rebuild the set..

it takes an extra few minutes, but dealing with corruption can take days

john poole
bellsouth business
columbia,sc
 
Great!
I thank you for your valuable tips.
the change went well, following johnpoole's advise.
 
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