Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

Register Log in
  • Congratulations strongm on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

ACD calls to ring on Headset and not telephone set

Status
Not open for further replies.
zshaw

zshaw

MIS
Sep 23, 2003
5
US
My acd queue has 11 agents and all calls terminate to the agent ids and ring on key 0. I need to send the calls to the agents headsets and not to ring on key 0. What step have I missed either for the headset connection or class of service on the set programming.
Thanks.zs.
 
Sort by date Sort by votes
In LD 23, print the ACD queue and check if FORC is set to "YES". If this is set to no, the call will not auto answer.
 
Upvote 0 Downvote
Status
Not open for further replies.

Similar threads

lastation4
  • Locked
  • Question
Digital Set will not ring IP set 2
Replies
14
Views
338
bignose21
bignose21
HollTel
  • Locked
  • Question
TTY not working on a CS1K Rls. 7.0
Replies
2
Views
254
HollTel
HollTel
bltodd
  • Locked
  • Question
ERR008 Digital and Analog Calls in Hang up after initial connection. Calls to outside hangup Fax too
Replies
0
Views
108
bltodd
bltodd
Trason
  • Question
e911 on rls 7 where to start
Replies
2
Views
286
bignose21
bignose21
shaikh007
  • Locked
  • Question
extension ringing but user can hear ring
Replies
1
Views
130
Firebird Scrambler
Firebird Scrambler

Part and Inventory Search

Sponsor

Back
Top