This is related to two other threads I had posted: thread798-1548447 & thread798-1546958.
Here is my issue now. I have a Help Desk, 4444, it hunts all over the place. For the first tier, it rings on about 5 phones. If no one answers, it hunts to 4448, which rings on those 5 phones, plus another 4 phones. Then if no one answers, it goes to voice mail.
A new school was just added to our district, so they are going to be part of our Help Desk. With the amazing help I received here, I was able to make an ACD so that when PolyTech calls us at 284-7300, it forwards to our Help Desk. So far so good.
The problem is that when the phones hunt to the second group, 4448, the caller ID changes from PolyTech to "CFW 782-5727 4444".
I don't know anything about ACD's and so I don't know if there is a way to change it. Right now the ACD does forward, NCFW 4444, but is there possibly another way to do this? One of the second tier phones is the boss, and he wants to be able to see "at a glance" when PolyTech calls
Thanks!
Here is my issue now. I have a Help Desk, 4444, it hunts all over the place. For the first tier, it rings on about 5 phones. If no one answers, it hunts to 4448, which rings on those 5 phones, plus another 4 phones. Then if no one answers, it goes to voice mail.
A new school was just added to our district, so they are going to be part of our Help Desk. With the amazing help I received here, I was able to make an ACD so that when PolyTech calls us at 284-7300, it forwards to our Help Desk. So far so good.
The problem is that when the phones hunt to the second group, 4448, the caller ID changes from PolyTech to "CFW 782-5727 4444".
I don't know anything about ACD's and so I don't know if there is a way to change it. Right now the ACD does forward, NCFW 4444, but is there possibly another way to do this? One of the second tier phones is the boss, and he wants to be able to see "at a glance" when PolyTech calls
Thanks!