Hello Tek Tips Tech Community,
Please help.
I have an ACD queue that needs to overflow by time (TOFT) to Call Pilot.
What do I make the OVDN? How is that programmed in the PBX? I know the rules
change for queues and NCF when Call Pilot was introduced. The overflow by number works,
just not by time.
Thank you for your help and support.
Niseold
Please help.
I have an ACD queue that needs to overflow by time (TOFT) to Call Pilot.
What do I make the OVDN? How is that programmed in the PBX? I know the rules
change for queues and NCF when Call Pilot was introduced. The overflow by number works,
just not by time.
Thank you for your help and support.
Niseold