ACD - Call Forward

[offdahook]

Due to being at a remote location in order to establish a call forwarding of a disconnected phone, we normally remove the DN from a TNB and rebuild it as an ACD, this has worked numerous times in the past but today I am encountering a problem where, when built as an ACD the calls are going straight to voicemail. I am trying to route calls to the main line's M3904.

Any thoughts on this?

TYPE acd
CUST 0
ACDN #### - new ACD DN
MWC
DSAC
MAXP 1
SDNB
BSCW
ISAP
RGAI
ACAA
FRRT
SRRT
NRRT
FROA
NCFW #### = 4 digit extension of operator.
FNCF
FORC
RTQT
SPCP
OBTN
RAO
CWTH
NCWL
BYTH
OVTH
TOFT
HPQ
OVDN
IFDN
OVBU
EMRT
MURT
RTPC
NRAC
IVR

 

[GHTROUT]

The number you are ACD NCFW forwarding to is already forwarded to voice mail.



~~
Gene at GHTROUT.com

 

[offdahook]

it is currently not forwarded to voicemail...

 

[jasonmerchants]

Couldn't this be accomplished with an analog line that is forwarded, as well?

Jason
Network Engineer, Cisco & Nortel

 

[captnamo]

Could main line have been busy when you tested it and went to voicemail?

 

[RickyPone]

are you onsite testing or reporting what a user is telling you?

 

[trvlr1]

Try NCFW to a different number to see if that works, in an effort to narrow down where the issue is, with the ACD or with the destination.