ACD C-2 call distribution issue

[bluerigsby]

I have an Option 11C using basic ACDC-2. I recently set-up a new ACDN which has only two agents. I use NACD to try time overflow from this ACDN to another.

i.e. ACDN 914 with NACD 914 to target 977 15

Calls to 914 will overflow the 977 if not answered in 914.

The issue is. The supervisor is saying calls always seem to get to the same agent in 977. Even though other agents are available. No-one has taken calls in the meantime, all agents in 977 are set to the same priority. Everyone is IDLE & available.

Can anyone please confirm, that in this example calls should be delivered fairly between agents. Assuming all agents have answered NO calls, surely the system must try different agents with each new call.
I am remote from this site & rely on a local to test things. I do not want to say the supervisor testing is wrong , but I cannot fathom any other cause for her test results. (their is currently no supervisor display to verify agents are both logged in & IDLE)

 

[johnpoole]

do a load 80 trac against the tn of the set she thinks should ge a call, that will tell you if there logged in and also show if the msb key is active

john poole
bellsouth business
columbia,sc

 

[wdhb]

is the priority level on each agent the same

 

[PERRYPJ]

DOESN'T MATTER WHERE CALL COMES FROM THE ACD Q WORKS THE SAME, IF THE REMOTE SITE IS SAYING IT'S NOT SHARING PROPERLY TELL HIM TO FIX IT AND CALL YOU WHEN IT'S FIXED

OLD ROLMEN WORKING ON NORTELS

 

[bluerigsby]

Thanks all, I already tried your suggestions, so either I've got bad info from the person testing or the system is somehow flawed.
I'll have to get the maintainer to check it out !