Just brought the system up yesterday, and the announcements (2) I had for my ACD groups were working fine. This morning they were as well, but I began to receive calls from on the road employees notifying me that it was just "ringing". Upon testing, I confirmed that it was indeed only ringing, none of the announcements ever played, and hence the music-on-hold was never reached.
Currently the first announcement is set to play at 1 second, the welcome message. The second announcement then plays every 60 seconds thereafter. I checked on my five voicemail ports and they all show idle at the time of the testing. Anyone have any idea what might have caused this to occur and what I can do to remedy the problem (besides a reboot atm)?
Currently the first announcement is set to play at 1 second, the welcome message. The second announcement then plays every 60 seconds thereafter. I checked on my five voicemail ports and they all show idle at the time of the testing. Anyone have any idea what might have caused this to occur and what I can do to remedy the problem (besides a reboot atm)?