ACD Agents

[2Bornot2B]

I have a system in BC11 sp14 and I'm having troubles with one LIM.
When i'm trying to put an extension in a ACD group, EMG says that that the LIM is full.

1.Is the max. of ACD agents in one LIM really 75?
2.Is there another solution besides putting an extra LIM near the one i am having trouble with?

Thanks!
Greetzzzzz

 

[patcher]

The easiest way is to move agents around, move some agents to another LIM if the LIM/s are located on the same room. 75 agents per LIM but per system should be 1000 agents. Probably you can just move the one you are initiating now to a different LIM if you can?

 

[2Bornot2B]

That's the problem.
The other Lim's are located on other locations.

 

[pawshman]

if Alex say's its 75 then "IT IS 75

 

[patcher]

This means you need to add a LIM.

 

[nschreuder]

If all the LIM's on all location together are one PBX it must be no problem to move agents to other LIM's.
Maybe this is possible?