trabelsiamine
IS-IT--Management
Hi all,
I have MD110 BC9. I want to affect priority to ACD Agents because they haven't the same skill. i.e when I have call in ACD group, I want that ready agent with highest priority take this call. Is that possible?
I have MD110 BC9. I want to affect priority to ACD Agents because they haven't the same skill. i.e when I have call in ACD group, I want that ready agent with highest priority take this call. Is that possible?