Good Morning All
Our system is a CS1000M 5.0 rls. We have an ACD group using 1150E phones. from time to time agents complain that they can not login. The sets are powered and in service. I have found that if I call their dn and set up a call to them and tell them to press their In Calls key they are presented with the normal login and enter their id and all is well.
I wondered if this was a known problem and if there is a patch out?
Any insight is appreciated.
Thank You All
Our system is a CS1000M 5.0 rls. We have an ACD group using 1150E phones. from time to time agents complain that they can not login. The sets are powered and in service. I have found that if I call their dn and set up a call to them and tell them to press their In Calls key they are presented with the normal login and enter their id and all is well.
I wondered if this was a known problem and if there is a patch out?
Any insight is appreciated.
Thank You All