ACD Agent Limit Problem 1

[Draxis]

I am trying to build out more ACD phones for our call center and have run into an interesting snag. LD11 tells me that I still have 201 ACD TNs available. However, when I do my copy procedure I get an SCH3122 which means, "The number of ACD Agents requested exceeds the number of positions left." Any idea why this could be happening?


Here is my LD11 info:
>LD 11
SL1000
MEM AVAIL: (U/P): 926471 USED U P: 365365 100803 TOT: 1392639
DISK RECS AVAIL: 361
TNS AVAIL: 101 USED: 299 TOT: 400
ACD AGENTS AVAIL: 201 USED: 99 TOT: 300
AST AVAIL: 63 USED: 37 TOT: 100
DATA PORTS AVAIL: 2499 USED: 1 TOT: 2500
DIGITAL TELEPHONES AVAIL: 2379 USED: 121 TOT: 2500
INTERNET TELEPHONES AVAIL: 0 USED: 0 TOT: 0


Here is the TNB of the phone I'm trying to copy:
DES AUTREP
TN 011 0 00 12
TYPE 2216
CDEN 8D
CUST 0
AOM 0
FDN 2333
TGAR 1
LDN NO
NCOS 5
SGRP 0
RNPG 0
SCI 0
SSU
LNRS 16
XLST
CLS CTD FBD WTA LPR MTD FNA HTA TDD
MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POA DSX VMD CMSD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDA CFXD ARHD FITD CNTD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
CPND_LANG ENG
RCO 0
HUNT 2333
LHK 9
PLEV 02
SPID NONE
AST
IAPG 0
AACS YES
ACQ AS: TN
ASID 16
SFNB 2 5 6 9 10 11 12 13 15 16 17 18 19
SFRB 1 2 15
USFB 1 3 4 5 6 7 9 10 12 13 14 15
CALB 1 3 4 5 6 8 9 10 11 12
FCTB
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
DNDR 0
KEY 00 ACD 5800 0 4634
AGN
01 NRD
02 MSB
03 TRN
04 AO6
05
06 MWK 2333
07
08 SCR 2421 0 MARP
CPND
NAME
XPLN 23
DISPLAY_FMT FIRST,LAST
09 SCR 3421 D MARP
CPND
NAME
XPLN 23
DISPLAY_FMT FIRST,LAST
10 PRK
11 ADL 16
12 ADL 16
13 ADL 16
14 DWC 5800
15 ASP
DATE 4 NOV 2003


Here is a copy my error:
REQ CPY 1
TYPE:
TYPE 2216
CFTN 11 12
SCH3122

 

[dawgnu]

in your acd block youneed to bump up "maxp" prob. and i would not copy sets for acd apps. late

 

[Supernn]

dawgnu is correct. If you would create a copy from ACD set the existing 'template' cannot be used properly (corrupted).
It's better to record a script (in Procomm or other tools) and edit it so you only need to fill in the PosID and personal DN manually.

 

[janchundia]

In the ACD 5800 check for the MAXP. If neccessary increment the value for allow programming aditional agents.

Good luck

Javier

 

[Draxis]

I was able to increase the MAXP from 100 to 120, but I was unable to go any larger than that. Is there a keycode that restricts the number of positions per ACDN? I still have 201 ACD Agents available and they will all need to be in the same ACDN when they are programmed.

 

[Nortellian]

have you tried building it without copying. using a different agent id number.

 

[Draxis]

yes. The problem is that the MAXP of my ACDN has a limit of 120. I need to know if there is a keycode to increase that number.

 

[olympus41]

Yes. Draxis, I am having the same problem. Does anyone know how to up the limit from 120?

 

[Draxis]

Actually I figured this problem out a while ago, but forgot to post what I found out. The problem seems to be that the MAXP for any ACDN on an Option 11C is 120. That is a limit of software and can't be changed. That limit is increased to 250 on a 61C and to 500 on an 81C.

If you need more than 120 agents, your choices are to get a larger phone system or to build a new ACDN for the rest of your users.

 

[unkalary]

DONT EVER copy an ACD phone. You WILL corrupt your data base and then you will be in trouble. Probably only NORTEL would be able to fix the corruption. You may get lucky a few times but watch out.