Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

  • Congratulations TouchToneTommy on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

ACD adjusting the warning tone frequency

Status
Not open for further replies.

riverwalk

Technical User
Jan 21, 2010
6
US
Does anyone know how I can adjust the warning tone frequency provided by the ACM so it can meet state local requirements?
Thanks
 
Example of modification of ziptone to delay the ziptone by 300ms.

Other tones can be modified as well. These are system wide, be careful you don't break something. hit help on the Tone Name field.

Code:
display tone-generation                                         Page   2 of  21 
                       TONE GENERATION CUSTOMIZED TONES

        Tone Name        Cadence        Tone
                          Step    (Frequency/Level)
    zip                     1:     480/-17.25         Duration(msec): 950  
                            2:     
                            3: 
                            4: 

# change to this

display tone-generation                                         Page   2 of  21 
                       TONE GENERATION CUSTOMIZED TONES

        Tone Name        Cadence        Tone
                          Step    (Frequency/Level)
    zip                     1:     silence            Duration(msec): 300  
                            2:     480/-17.25         Duration(msec): 950  
                            3: 
                            4:

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

35 years Bell, AT&T, Lucent, Avaya
Tier 3 for 25 years and counting
 
THANK YOU SO MUCH!!!!... I assume the screen snaphot is from the ACD? because I did try and didn't take me to this, what command did you use... please let me know... Thanks so much again!...
 
The command is "change tone" and it is run on the PABX (cm).

You didnt mention what version of software the pabx is running.
 
Status
Not open for further replies.

Part and Inventory Search

Sponsor

Back
Top