ACCS Supervisor Observe

[ryances]

Hello.
I got a problem with out Avaya Contact Center Select (ACCS) that the supervisor observe feature didn't work. There are 3 invisible buttons: Whisper, Barge-in, Observe. You can check the captured image of Avaya Agent Desktop on below.

Anyone who know how to check and configure this feature to make it work? If you have any idea, please teach me.

Thanks a lot everyone.

 

[BFG9K]

Have you assigned the appropriate user roles/rights etc. for this? The supervisor that wants to barge/whisper/listen also needs the appropriate agents assigned to them as a supervisor under CCMA.

Cheers,
BFG9K
Avaya IPO/ACCS Technician
Melbourne, Australia

 

[ryances]

Thanks BFG9K for replying to my post.

"Have you assigned the appropriate user roles/rights etc. for this?" -> Any requirement do I need to concern for this?

"The supervisor that wants to barge/whisper/listen also needs the appropriate agents assigned to them as a supervisor under CCMA." -> The Observe/Barge-in in Common Setting as shown in the attached file. Please teach me If I missed something.

Regards.