Accpac Customer Activity Errors

[ann_imported]

Hi everyone,

Can anyone help me in Customer activity error I have 2 problems there.

1. When I opened the document menu in Customer activity there are missing data like document date, year/period,terms. salesperson and the total menu. Upon checking in A/R invoice batch list there is no no. of errors same with the AR posting errors. I also check the G/L Transaction the invoice was reflected.


2. The invoice that i entered is not found in Customer activity. Upon checking in A/R invoice batch list there is no no. of errors, I also check the AR posting error but no errors found, and the invoice is not reflected in G/L Transaction Report.


Thank you in advance.

 

[ettienne]

Maybe the invoice was posted to the wrong customer account?

Sage 300 Certified Consultant

 

[ann_imported]

Hi, All entered invoice was correct.

 

[Jay Converse]

So that means you're OK now?

Sage 300 Whisperer

 

[ann_imported]

hi, no not yet, I mean the invoice was posted to the correct customer and still error in customer activity.

 

[Jay Converse]

Ask your local Sage consultant to take a look, you're making a simple mistake. The problem you're describing is not normal.

Sage 300 Whisperer

 

[ann_imported]

Thanks