ACCOUNT CODES

[AlquestTech]

Can anyone tell me how I would go about adding account codes to a MICS 4.1?
I have received several answers to this question, none of them correct.
My ultimate goal is to enable forced account codes or Authorization codes. I have been told that I will need a CAS program and CTA to accomplish account code verification.
But I cannot even find a field to enter account codes.

They are telling me that Nortel's recommended solution is RSI Shadow(talk?) - Buut I have another CAS vendor who is willing to work with me on trying to force/verify account codes, if I can just send him some.

Someone told me to use the COS passwords as Account/Auth codes. But that seems like an awfully backwards and limited way of accomplishing what is a normal feature on most other sytems.


Is there some piece of equipment I need to add that will then include account code fields?

 

[luv2ski]

cos passwords work fine but if your looking for accoutability then a third party software is 1 option the other is your local/long distance provider.. ask. i have installed and programmed cintechs call acct with smdr6 and cta 100. cta was used for a force and verify. i have not worked on the product for about a year and i had sites it worked well and sites it did not

 

[AlquestTech]

Yeah that is an option we considered as well, the LEC providing us the call accounting, but we do need to force the account codes, and we are networking six KSU's so we also want to monitor local traffic on the private network, so we probably will be going with a 3rd party vendor on the CAS. My question still is this though:
Where can I enter the account codes into programming? What field, menu, device, do I use to assign account codes to users and/or stations?

 

[jerryreeve]

There are no account codes such as you are looking fo on the norstar system. there are account codes on the SMDR-6 box (lawyers use them for billing accounts on a call basis) but this is not forced accounting. Try talking to RSI they make the secondary market interface using CTA's and they could tell you what is available thru the CTA.


JerryReeve
Communications Systems Int'l
com-sys.com

 

[AlquestTech]

thanks to both of you! I'll look at my SMDR6 programming.

 

[salo0920]

AlquestTech,

I have grappled with this issue for a long time as well. You can use the account code feature provided by the SMDR6 (default is F900), but it is hard to use and NOT forced. The user enters F900 (or a preprogrammed button) any time during the call and then enters an account code which will be recorded in the SMDR data stream as an account code.

What I have done is use an excellent product called PBX call Trafficator which is VERY inexpensive. THe developer has made modifications to pickup the account code from the dial string providing that you have the telco vendor require it for LD (which I think most will do for nothing or next to nothing).

As long as the rules for LD dialing in the US are 1-222-222-2222 then you can specify which trunks you wish to turn this feature on for and he will move the next x digits to the account code field.

With international dialing it is more of a problem because I have yet to figure a set of rules that can distinguish a dialing string from an account code (so we just use the last 4 digits dialed for our rule).

Anyway, the developer is really helpful and more than willing to make changes to the software. I have several networked MICS with DIDs and all sorts of strange routing and 1 license from him and a machine connected to several SMDRs (1 for each MICS and I have an excellent CAS!

All for $280.

Good luck. If you find a better solution, please let us know.

 

[AlquestTech]

Thanks salo! After taking the lead jerry and luv gave me, I was coming to the conclusion you were talking about.

What you have suggested sounds great!

We have kind of a weird setup, we are networking the MICS through Cisco Routers, (I keep thinking I could find the solution through Cisco Call Manager.. But I guess that is a different forum...)

Thanks for the help. Do you have a contact website or number for the guy? The developer...

 

[regent23]

I use the Cintech call accounting software with a CTA - Works great - Been using it for 5 years.

Employees use the last six digits of SSN as the account code.

 

[AlquestTech]

And this 'forces' the account codes...?

 

[AlquestTech]

So where are the 'verifiable' account codes entered in the CTA solution?

Does anyone know how the flow of information and verification works?

 

[luv2ski]

with the software its a force and verify as soon as u dial out it prompts for you password if no password no call

Pat Guido
NEXTIRAONE
Pat.guido@nextiraone.com

Formerly Nextira, formerly Williams Communications, formerly Wiltel, formerly Nortel networks, formerly Northern Telecom, formerly, Nynex meridian systems formerly Northern Telecom.

 

[AlquestTech]

But the account codes "database" resides in the thirdparty software.

 

[luv2ski]

yup you program codes and assign to users and you assign sets to be forced and verified

Pat Guido
NEXTIRAONE
Pat.guido@nextiraone.com

Formerly Nextira, formerly Williams Communications, formerly Wiltel, formerly Nortel networks, formerly Northern Telecom, formerly, Nynex meridian systems formerly Northern Telecom.

 

[salo0920]

Hi,

Where might I find some information on this Cintech software?

 

[salo0920]

I seem to have found the

http://www.cintechsolutions.com

web site, but cannot get there.

From the reading on other sites, it would seem to indicate that the user has to do a feature code before they make a call. Is that correct or is the call accounting truly forced?

Also, are they still in business?

 

[luv2ski]

no feature code needed you are prompted for password no password no call ...cintech does not sell direct need to call authorized dealer ...nextiraone or sbc need cta for forced and verified ..smdr just if you are using reports smdr will not do forced and verified

Pat Guido
NEXTIRAONE
Pat.guido@nextiraone.com

Formerly Nextira, formerly Williams Communications, formerly Wiltel, formerly Nortel networks, formerly Northern Telecom, formerly, Nynex meridian systems formerly Northern Telecom.

 

[senk1s]

cintech's website is cintech-cti.com ... and they did file for chapter 11 ... i dont know if they have come out of it

We installed CTI with shadow (RSI software) forced account code package and that works great !!

 

[Jolagues]

if using cti do you still need an smdr adapter for call aggounting? reports etc?
if not which cti adapter do you recomend? and do I need any adidtional hardware?

oh and on another topic slightly The office looking into this currently runs a cics and is looking to upgrade to an mics is the mics managable ofer the lan or do you still have to us a modem?

José

Please let me know if this was helpful

 

[jerryreeve]

No the cta gets the smdr data also from what i've seen. when you order the software they spec to you the ctianeeded but I think you will be seeing a cta150
lastly the mics also is admin'd by a Remote access device (modem)

JerryReeve
Communications Systems Int'l
com-sys.com

 

[Jolagues]

Jerry
Thanks for the info.


does anyone knoe of a way to admin the mics over the lan like the call pilot.



José

Please let me know if this was helpful