accessing Partner Voicemail VS 1.0

[johnnytripod]

I bought a used Partner Plus phone system recently for our new shop. I'm installing it and the phones seem to work fine but I can't get into voicemail. My manual says hit Intercom 777 but all it does is ring with no answer. The green power light on the module is lit. Clues: with Voicemail module installed, a call to the main number gives me a "transfering to receptionist" message and then ext. 10 rings. If I unseat the voicemail, then the incoming call automatically rings ext. 10 (at least. Maybe more extensions as well). So the system does at least recongize a difference with the VS module installed or not. Do I access the voicemail menu some other way? Am also wondering if the password from the previous company won't allow me to enter the VS system even after I access it. Thanks for any help.

Chris Sideris
Systems Director
Sacramento Cabinet & Millwork, Inc.

 

[jahms]

You need to set up the voice mail. It doesn't do it by it's self. You will have to go into programming with feature 00, left intercom twice, #505 group 7 and enter the voicemail extension. The vmail is seen as a 206 module. With a partner plus unit the vmail extensions will be 20 &21 if in slot 2, 26 & 27 if in slot 4 and 32 & 33 if in slot 5. You will assign the correct extensions to this group 7 in #505.
This will then allow you to dial intercom 777 and access the voice mail. This is the basic set up required.
JDSlay

 

[itpphoneguy]

Hey Chris,
That manuals are availble for free download from Avaya.

http://support.avaya.com

Follow the links for documention. Your system is under Partner. This may make things much easier for you.

-Chris

 

[johnnytripod]

Thanks so much. Yep, that #505 was the ticket. Made sure I wrote down 32 and 33 in the manual.