What setting causes or determines how the Call Pilot VM is accessed. On one Nortel system when I dial feature 981 I am prompted for a mailbox number then passcode. On another system same model when I dial feature 981 I am sent directly to the VM box assigned to the extension I am using to access it with, and I am prompted for just the passcode. I need to have the users prompted for the mail box number first.
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Accessing Call pilot 2
- Thread starter gknoll
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On the call pilot you can have 2 types of interfaces. One is the Norstar IF that is the F981 then password and the other is the Callpilot (PBX) IF that is MB and password.
They both have different codes for their features. The IF can be changed in the properties of the Call Pilot programming.
They both have different codes for their features. The IF can be changed in the properties of the Call Pilot programming.
- Thread starter
- #3
Thank you very much. That does make total sense. Now for the million dollar question, can I change the interface once the Call Pilot system has been configured?
If I can't, then I need to have away for someone to access their voice mail box from a phone that is not theirs.
How do they do that?
According to the documentation I have, they are supposed to have an "other" option after they enter F981, but it is not there.
If I can't, then I need to have away for someone to access their voice mail box from a phone that is not theirs.
How do they do that?
According to the documentation I have, they are supposed to have an "other" option after they enter F981, but it is not there.
Deweyhumbolt
Technical User
Yes, you can change it in COS, and globally, after configuration.
"Adversity is Opportunity
"Adversity is Opportunity
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- #5
Deweyhumbolt
Technical User
I believe you can, but I wouldn't know the procedure. It's not difficult to connect with a PC.
"Adversity is Opportunity
"Adversity is Opportunity
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RikRodgers
Vendor
Under f983, I beleive it's under 44 options- interface type.
Even using the NVM format, you can have them press * (or othr, if using a 2 line display) to log in from a different set. Users logging in from their own set will only have to enter their password. It's a matter of convenience.
Even using the NVM format, you can have them press * (or othr, if using a 2 line display) to log in from a different set. Users logging in from their own set will only have to enter their password. It's a matter of convenience.
- Thread starter
- #8
Thank you everyone!
RikRogers, I typed a 22 when I was logged into the Admin functions and that is were I found the setting.
I tried several number combinations and found all kinds of stuff. Funny how I did not see any of this in the manuals.
Anyway, Again Thank you all for your help!!
RikRogers, I typed a 22 when I was logged into the Admin functions and that is were I found the setting.
I tried several number combinations and found all kinds of stuff. Funny how I did not see any of this in the manuals.
Anyway, Again Thank you all for your help!!
RikRodgers
Vendor
Doh.
Glad you found it. I have a hard time remembering their locations in telset.
Glad you found it. I have a hard time remembering their locations in telset.
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