Accessing an Outside Line 9

[EddieRWB]

HI,

I could use some help.

Problem is I have one extension that when a 9 is pressed to access the outside she gets the wave off tones. This user is able to receive both external / internal calls but is unable to make any external calls.

Worst part about this is this switch is in a remote location and using WinSPM is one of the most frustrating things since the child locking caps on aspirins.

Any help would be greatly appreciated. Thank-you

 

[papagigo1]

This looks like a trouble for merlinman..

 

[thephonelady]

Sounds like there are outgoing call restrictions on the station. Can you get in the system using SPM?

 

[EddieRWB]

Yeah, I connected using WinSPM. I went through what I thought was all of the settings for this extension. I even assigned the SysACC voice and ring buttons. I'm not well versed in using WinSPM (more of a definity guy) so maybe I'm missing something. This is a new extension to the system that is part of the block of usable DID numbers.

 

[A2Xprt]

Do you have trunks assigned to the local group "9" ?

 

[EddieRWB]

all the other 12 extensions work okay using "9" to access the ARS table and call external, it seems to be just this one new extension. Thanks

 

[jr2001]

check the FRL,facility restriction level, for that extension and compare it to that of the other ext's that work.

 

[tdaugirdas]

You can also use centralized programming to "copy" the programming from a working extension to the one in question. Is it a different type of single-line phone? Some single phones work differently from others. I would also make sure that a line or pool is actually assigned to that phone - because the default is internal calls only. If you have 20 minutes - do a "print all" to a file or just print the "extensions" report and compare the information for the problem extension with one of the extensions that is working correctly.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[merlinman]

Print the bad guy and post it here.

Then we will know what is up.

 

[EddieRWB]

Here is the printed extension, let me know what you guys see wrong. Thanks for the help.



A EXTENSION INFORMATION


A Extn SS/PP Type
A 3037 2/ 5 4412D+

A CTI Link : No Alarms: ACTIVE
A Pool Access :
A Page Group :
A Primary Coverage :
A Secondary Coverage :
A Coverage Group : 30
A Call Screening : OFF
A Group Coverers : 770
A NS Groups :
A Auxiliary Work Time : NOT ACTIVE
A Group Calling Member:
A Group Calling Log In:
A Agent ID :
A Pickup Groups :
A Allowed Lists :
A Disallowed Lists :
A Restrictions : UNRESTRICTED
A ESS Sup. Status : NOT ACTIVE
A ESS Restrictions : ESS-0 - NO RESTRICTION
A Auto Callback : OFF
A Call Waiting : OFF
A Abbreviated Ring : ON
A Line Preference : ON
A Shared SA Ring : OFF
A Receive Voice Calls : ON
A Coverage Inside : ON
A Forwarding to :
A Delay Forwarding : 0
A Rmt Call Frwd Pool :
A ARS Restriction : 3
A Forced Account Code : Yes
A Microphone Disable : No
A Rotary Enable : No
A Remote Forward Allow: No
A Trunk Transfer Allow: No
A NS Exclusion : No
A Voice Announce Pair : No
A Voice/Data Pair : No
A BIS/HFAI : No
A Language : English
A Authorization Code :
A 2B Data Port : No
A Primary Ring Delay : 2
A Secondary Ring Delay: 2
A Group Cover Delay : 3
A HotLine Extension : No
A Networking and ISDN Display Preference: NUMBER
A Service Observer:
A Service Observing Group:
A EXTENSION INFORMATION


A Extn SS/PP Type
A 3037 2/ 5 4412D+

A Button 34 *21 Blank Status None
A Button 33 *21 Blank Status None
A Button 32 *21 Blank Status None
A Button 31 *21 Blank Status None
A Button 30 *21 Blank Status None
A Button 29 *21 Blank Status None
A Button 28 *21 Blank Status None
A Button 27 *86 Park Status None
A Button 26 *21 Blank Status None
A Button 25 *9 Pickup General Status None
A Button 24 *21 Blank Status None
A Button 23 *779 HFAI Status None
A Button 22 *21 Blank Status None
A Button 21 *47 Do Not Disturb Status Off
A Button 20 *21 Blank Status None
A Button 19 *21 Blank Status None
A Button 18 *21 Blank Status None
A Button 17 *21 Blank Status None
A Button 16 *22 Group Call 770 Status None
A Button 15 *21 Blank Status None
A Button 14 *21 Blank Status None
A Button 13 *21 Blank Status None
A Button 12 *21 Blank Status None
A Button 11 *21 Blank Status None
A Button 10 *33 Forward Status Off
A Button 9 *80 Auth Code Status Off
A Button 8 *21 Blank Status None
A Button 7 *782 Headset Status Status Off
A Button 6 *781 Headset Hang Up Status None
A Button 5 *21 Blank Status None
A Button 4 *21 Blank Status None
A Button 3 *18 SysAcc-OO Ring Status None
A Shared System Access:
A
A Button 2 *16 SysAcc Voice -I Status None
A Shared System Access:
A
A Button 1 *16 SysAcc Ring -I Status None
A Shared System Access:
A

 

[TouchToneTommy]

Forced Account Code

Turn it off

 

[tdaugirdas]

Extensions are normally not given a "pool" dial-out code. It has to be assigned. It appears that your dial-out code is "9". Do this: go to system programming, start, extensions, dialOut Cd, dial extension #, enter, dial pool dial-out code, enter, back, back. Then see if the dial-out code works on that telephone.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[tdaugirdas]

TouchToneTommy is right - as always. Here is the reference from the manual:

Forced Account Code Entry, when activated for an extension, has the following effects:

1. If you select an outside line on an SA button (by dialing a dial-out code) or on an ICOM button (by dialing the Idle Line Access code) without entering an account code, the call is blocked. In Release 3.0 and later systems with Account Code Verification activated, if you enter an account code that is not included in the Account Code Verification list programmed for the system, the call is blocked. Depending on the type of telephone used, a blocked call is indicated by the programmed Account Code Entry button flashing, the SA button going to the off/idle state, or an intercept tone.
2. If you try to make an outside call on a Personal Line or Pool button without entering an account code, there is no dial tone.
3. For incoming calls, you can enter the account code after you answer the call or not at all. Forced Account Code Entry applies to outgoing calls only. In Release 3.0 and later systems, activating Account Code Verification by assigning at least one entry to the Account Code verification list has the following effects:
4. The system verifies the account code you enter against all entries in the programmed list when you finish entering the account code and complete the entry by pressing #.
5. If the account code entered is valid, Account Code Valid (Acct Code Valid) is shown on display telephones.
6. If the account code entered is not valid (no match found in the Account Code Verification list), the telephone beeps to indicate an error and Account Code Error (Acct Code Error) is shown on display telephones.
Considerations and Constraints If SMDR is set to record outgoing calls only, you cannot enter an account code for incoming calls.

In releases earlier than Release 3.0 and for Release 3.0 systems without Account Code Verification activated, the system does not validate account codes; it checks only the number of characters entered (maximum of 16) and completion (signaled by dialing # or pressing a
programmed Account Code Entry button). In Release 3.0 and later systems with Account Code Verification activated (at least one entry is assigned to the Account Code verification list), the system validates account codes against the entries in the programmed Account Code Verification list, and checks the number of characters and completion as shown above.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[EddieRWB]

Okay, comparing a working extension with this bad one i see two things that are different. The PRIMARY COVERAGE is blank on the bad one and SHARED SA RING is turned off on the bad one.

The working entensions all have FORCED ACCOUNT CODE: YES

I did enter the Dial Outcd as "9" and that didn't change anything.

How do I enter in a Primary coverage number & turn Shared SA Ring on?
Thanks again

 

[EddieRWB]

I was able to get "Forced Account Code" turned off on this extension and that was the key!!!

Thank-you guys for helping with this one, the other things that are different with this extension compared to the others must not mean much.

Thanks again for the great help !!

 

[tdaugirdas]

Shared SA Ring can be turned on through centralized programming for the extension. Use code *17 + primary extension number.

As for primary coverage - you need to know what kind to setup and how it needs to work. Check out the Feature Reference Manual starting with page 207.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[merlinman]

It was:

"A Forced Account Code : Yes"

Which, as TTTOMMY indicated was the problem,

-AND- which was discovered by a PRINT of the EXTENSION,

AS I SUGGESTED.

COOL, we fixed another one!

 

[TouchToneTommy]

Yup, the print of the extension was the ticket. I was looking for a lowered FRL or a restriction, but saw the Forced Account Code : Yes. Sorry if my reply was terse, I was working with a handheld pda at the time.

 

[merlinman]

TTT,

You and your little toys.....


But the PRINT EXT and/or PRINT ALL finds a lot of problems....

 

[papagigo1]

EddieRWB,

I told you this forum would get you the answer!

(papagigo1 from the DEFINITY Forum)