access to the network line for PABX hipath 4000 on the analog telephone set

[bmx 1976]

bjr, i have a problem with the access to the network line pabx hipath 4000
- on a digital station I can access but on the analog post in 3 to 10 seconds the line will be cut.
what is the problem and how am I doing to fix this problem?

 

[donb01]

It's a comment from the olden days, but make sure your Analog phone is set up as ANADTMF and it's not trying to pulse dial. It should not make any difference these days, but you could also try reversing the polarity on your cross connect.

Those are the first 2 things that come to mind unless it is a COS or LSCRCOSV permissions issue.


Don Bruechert, Voice Comm Analyst II
CareTech Solutions @ Holy Family Memorial
Manitowoc, WI, USA

 

[bmx 1976]

Thanks for taking care,
But the problem is when you make a phone call to another person after 3 to 15 seconds of the call is interrupted, this in the normal telephone device, but in the digital telephone device does not get interrupted

 

[donb01]

So the call goes through and you are talking to the person, and then just get disconnected?

Don Bruechert, Voice Comm Analyst II
CareTech Solutions @ Holy Family Memorial
Manitowoc, WI, USA

 

[bmx 1976]

Yes indeed the call passes and I speak to the person for 3 seconds to 20 seconds then the communication will fail, unique when using the analog telephone (analog subscriber) but when uses the digital telephone as siemens 15t or 40 t l call goes without interruption until the end of communication ??

 

[donb01]

If you do a STA-HISTA:SEARCHB (and then provide a date/time window) it will show you log entries during that time window which might indicate if that circuit or whole board is going out of service, which might be one reason why your call us dropping. I have had some weird errors on analog ports on occasion and that might give you some insight and then you can try and figure out what's causing it. you might just need to pull out the board and reseat it, but you need to be careful when doing it because if any of your announcement or MOH ports are on that board it could cause issues. Generally on an analog board if the green light is flashing the board is being used by something or other.

Don Bruechert, Voice Comm Analyst II
CareTech Solutions @ Holy Family Memorial
Manitowoc, WI, USA