Access Gen Delivery mailbox remotely

[jacgec]

Sorry for the sketchy details, but I'm not at the office where I can get the details. We have an ICS system (StarTalk v.4 I believe). I've just tried accessing the general delivery mailbox from home, but received a message saying that the mailbox could not be accessed remotely, contact my administrator (which unfortunatly is me).

Is there a setting I can change to allow someone to check messages in the general delivery mailbox remotely?

 

[NTL555]

you should be able to access the voicemail box remotely. Has the VM box been initialized? If not, you can not do it until you have external init. turned on or you do it in the office.

NTL555

 

[jacgec]

The general delivery mailbox has been initialized. I can check it when I'm in the office, but this is the first time I've tried from outside the office. I can check my personal extension from outside the office, just not the general delivery mailbox.

 

[bkrike]

The gen deliv may have a different number than the extension it alerts to. Are you sure of its mbx number?

 

[senk1s]

the gen mailbox usually is 10 or 100 or 1000

 

[jacgec]

I think I've got the # correct. When inside the office, I access the general delivery mailbox using 1020000. The message waiting indicator shows up on extension 301.

From outside the office, 1020000 gives a message saying: "This mailbox cannot be accessed from an outside line". Just for kicks I tried 3010000, which gives the message: "The mailbox password combonation you have entered is not registered."

 

[jacgec]

senk1s,

If I try 1000000, I get a message saying "this mailbox has been locked to avoid unauthorized access" I'm not sure how to go about unlocking this mailbox.

 

[Serenitynow109]

Reset the mailbox utilizing the System Admin access, F983

 

[bkrike]

102 is your system admin mbx, not the gen deliv. They would not be the same location unless whoever set it up was unfamilair with the system.

Also- you can access mbx 102 onsite without it being initialized. It has not been initilized, because if it were, the password would not be 0000.

Try 100 for your gen deliv.