Access Denied Particular extension when calling outside 2

[wwwsys]

Extension number 109. No matter I do it's not allowed to call out via LCOB. Am I missing a relevant setting?

 

[eats4treats]

COS Setting
Line group access
Line presentation on the phone (Loop or Direct)

I would give you the program number for each but they do differ slightly between the LG range of systems.

Eats


Ok, Press Trans *#..... TRANS/PGM..... the transfer key?.......sigh!

 

[nightwolf91]

Hi

http://wwwsys,

Is the mute key flashing? Your problem sounded familiar. I had a customer activate 'Class of Service Down' feature by mistake and then they couldn't make any outgoing calls. They would get 'Access Denied' in the display.

Try pressing 'Trans/PGM 22 + stn number + auth code + Hold/Save' to restore COS for external calls.

nightwolf

 

[wwwsys]

Hi nightwolf91,

auth code is unknown. I have admin password for ldk but it did not work. What should I do in this case?

 

[2311angel]

I would try from Attendant handset (Station 100 usually, find it by dialling 9 or 0, whichever doesn't seize CO Line) and dial in TRANS / PGM 0 2 2, and enter station range 109-109, then Hold/Save.

Check auth codes in LDK programming PGM 227, Authorization code table, refer index number to the the jack station 109 belongs to (should be jack 10/ Index 10. Check this in Numbering plan). If an authorization code has been entered previously from that station, it will appear in that chart.

If you have a VMIB card installed in your system, press Trans/PGM 64 and listen to the station status. Listen for word "Locked" Locked means COS Down as activated at this station. "Class of Service : x " will play after all other status' are read out. If the Class of Service is not 1, or matching another station, you should change the COS by using PGM 116.


Hope this helps you!
2311angel

 

[wwwsys]

There was no Auth code on that sttation but via LDk Admin I put one and proceeded as instructed above and it worked. Thanks gentlemen.