Access Code after dialing Long Distance Number

[TimKaso]

I have a Norstar-Plus Modular ICS. The CICS is v5.0. When a user makes a long distance phone call they will hear a long steady tone at which point they enter a 4 digit code that allows the call to be placed. I'm trying to add codes for new employees, however, I have no idea where to add them. Any help would be greatly appreciated.

 

[executone]

If you are talking about account codes for long distance, that is from telco(your long distance carrier).

If you are talking about phones that are restricted and need a code to override(class of service password).

It sounds like you have account codes from Telco by the description you told. Check with your local and/or long distance provider. It should show up on your bill.

Good Luck!!

 

[commsguy]

Also, do you have any call accounting software in place? Some of those will cause you to need a code. More than likely it is the carrier requiring the codes.

 

[TimKaso]

Thanks, It was our telco that's providing the service.