Access anolog line on Expansion Server ( L ) 1

[William C290]

Hello ...


How can we make an Expansion Server (L) user access the analog line using 8 access code from Expansion 500v2?

I created the shortcode on ARS and it's working for any user on the Primary server, but for users on Expansion, it is always outed from PRI.

--- User Rights Solutions

Code: 8N
Feature: Dial
Telephone Number: N
Line Group Id: 50:Main

--- 50 Main ARS Primary ( 2 shortcodes)

Code: N
Feature: Dial
Telephone Number: 8N
Line Group Id: 99003 ( Outgoing Line ID to Expansion 500v2)


--- Expansion 500v2 Short Codes

Code: 8N
Feature: Dial
Telephone Number: N
Line Group Id: 72 ( Outgoing Line ID for Line)

I have another shortcode and ARS for PRI outgoing and all is working either on Primary or Expansion (L) using 9 code
also, this analog line is working from any users on primary using the same user rights, but from users on Expansion (L) it's always outed from PRI.

Thanks

 

[M_A]

try to change the outgoing group ID for the PRI line. to diffrent from the IDs of the analog lines.
share screens for all IDs of the 500v2 gateway expansion.

 

[William C290]

it's different, for PRI is 10, and for Analog is 72

as I told you any user on primary use this user rights access the line and out form it.

 

[M_A]

is the short code that users using a system short code/ solution user right short code / primary user right short code ?

 

[William C290]

Solution User Rights

 

[M_A]

1- delete this short code from the solution user rights, user rights primary and user rights expansion.

2- create the below short code : on the primary user rights and select the users membership.
Code: 8N
Feature: Dial
Telephone Number: 8N
Line Group Id: 99003

3- recreate the below short code on the expansion system 500v2 :
Code: 8N
Feature: Dial
Telephone Number: N
Line Group Id: 72


if this doesn't work we can go with a remote session to check the config with you. up to you.

 

[William C290]

Unfortunately not working, out always from PRI, But I have an idea from you.

Working in this way,

--- Expansion (L)

Code: 8N
Feature: Dial
Telephone Number: 8N
Line Group Id: 9999

--- Primary shortcodes

Code: 8N
Feature: Dial
Telephone Number: 8N
Line Group Id: 50 Main

--- 50:Main Solution Useer Rights

Code: 8N
Feature: Dial
Telephone Number: 8N
Line Group Id: 99003

--- Expansion 500v2
Code: 8N
Feature: Dial
Telephone Number: N
Line Group Id: 72

At the end of the two-day trip, nothing worked except this way, but I want to thank you for your cooperation with me and for illuminating the idea for me

 

[M_A]

i think there is mis config in the pri line, but happy to hear that it worked.

best of luck.