A customer has asked whether it possible to limit calls to an acd agent queue.
They have a 3300 with 6110\YA. To explain clearly; their number, 123456, will accept and queue maximum 6 callers. When the 7th+ tries to ring, it would give the busy tone.
Is this possible and\or do you need any more information?
Thanks in advance
They have a 3300 with 6110\YA. To explain clearly; their number, 123456, will accept and queue maximum 6 callers. When the 7th+ tries to ring, it would give the busy tone.
Is this possible and\or do you need any more information?
Thanks in advance