About exchange 2000

[siqbal75]

Hello everyone,

My exchange 2000 seems to be act funny for some reason. What is happening is that it is downloading mails that were previously received by Outlook 2000/2003 client. I am not sure why its doing that. When you have 6 or 10 mail messages its no big deal, but when you have 6,000 + messages (and that too of a VP's laptop) that you got to worry about it. Please let me know what settings I would need to correct in Exchange 2000 system manager. I hope its not the Outlook client who is doing that.


Thanks for your help. Please I need help immediatly as I am under tremendous pressure from management. My exchange 2000 server as well as windows 2000 is up-to-date.

 

[siqbal75]

Anybody home?

 

[siqbal75]

could anyone please reply!

 

[Zelandakh]

Are we not meeting our SLA for you? I'm terribly sorry.

Downloading emails to Outlook? Are you pullling Exchange emails to a PST?

 

[siqbal75]

Thanks for your reply Zelandakh. Yes, I am pulling emails to .pst (all the emails get downloaded to desktops, nothing stays at the server, except for what you specify in outlook e.g, leaving messages on the server for x many days). This is very strange to me since it has never happened before and I am clueless. Not sure what to check for either in exchange or outlook since nothing has been changed.

In a normal circumstances, it should only download the fresh emails, not the old emails. That way you have a ton of duplication which is really pain if you are talking about 6,000 messages!

One think I can think of is that we have 2 exchange servers , one act as a front end server and sits on external network(have external IP address) and other one is internal mail server (which has all the user mailboxes info and sits behind the firewall). Both the servers sych each other. I can use either server to create user account usign AD. I am not sure if one of server do get rebooted in case of automate windows update, what effect does the other server would have?

Please advice/suggest as to what should I check.

Thanks again...

 

[Zelandakh]

Use OWA to check if the emails are all there. Then if so, bin the Outlook profile and pull them down again.

If not, you've pulled the only copy of all emails to a PST that probably isn't backed up. Its called shooting yourself in the foot and is the opposite of what Exchange is there to do.

There used to be a deduplicator application for Outlook - try google. Can't recall if it is free or not though.

 

[siqbal75]

Thanks for your reply again. Yes, my VP did pull all his email using OWA and deleted those messages (since he already had them in outlook 2003 client). For now he is fine, but I would and my VP would like me to investigate this issue further and find the root cause of this. I am sure he will forget about this in a day or 2, but if this happens again, I sure will be in hot water. Thats why I wanted to investigate the strange behavior of MS exchange server and make sure it doesn't happen again..

Anything else you can think of?

Thanks for your reply again.

 

[Zelandakh]

You have the duplicated messages in the mailbox when viewed through OWA? If so, as it brings down the email from Exchange to Outlook it could have had a trouble closing the MAPI session.

Blind him with science - the MAPI session on the client wasn't responding correctly and that caused the problem. Reapply the latest Outlook service pack and start a new thread if it happens again.