I am 0 for 3 on this one. I ran both utilities and didn't come up with anything. I will attach the hijack log at the end of this reply. I do have the users machine and have found out the following:
1-this only happens when you log onto sites that have membership (ebay, wall street journal, ameritrade, etc)
2-the CPU usage pegs as long as the blank browser is open
3-in order to close the blank browser you need to end task
4-once closed, the blank browser does not come back until you reboot.
Let me know if you have any other ideas. Thanks so far for the help. Here is the hijack log:
Logfile of HijackThis v1.97.7
Scan saved at 3:05:54 PM, on 4/13/2004
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\WINNT\Explorer.EXE
D:\downloads\HijackThis.exe
O1 - Hosts: comments (such as these) may be inserted on individual
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - D:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {30A56549-9D5B-4D34-AFA7-440A7F0538A9} - C:\Program Files\Open Site\opnste.dll
O3 - Toolbar: @msdxmLC.dll,-1@1033,&Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx
O4 - HKLM\..\Run: [TrackPointSrv] tp4mon.exe
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [Promon.exe] Promon.exe
O4 - HKLM\..\Run: [SoundFusion] RunDll32 cwcprops.cpl,CrystalControlWnd
O4 - HKLM\..\Run: [SMS Application Launcher] C:\WINNT\MS\SMS\CORE\BIN\LAUNCH32.EXE
O4 - HKLM\..\Run: [OfficeScanNT Monitor] "C:\OfficeScan NT\pccntmon.exe"
O4 - HKLM\..\Run: [LTWinModem1] ltmsg.exe 9
O4 - HKLM\..\Run: [Win Server Updt] C:\WINNT\wupdt.exe
O4 - Global Startup: DataViz Messenger.lnk = C:\WINNT\DvzCommon\DvzMsgr.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O9 - Extra button: Related (HKLM)
O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) -
O16 - DPF: {1FDEC088-A699-46FE-BF76-D5FD6DAE6150} (UCSearch.ucUCSearch) -
O16 - DPF: {2B96D5CC-C5B5-49A5-A69D-CC0A30F9028C} (MiniBugTransporterX Class) -
O16 - DPF: {666DDE35-E955-11D0-A707-000000521958} -
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) -
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) -