Ability to transfer call after the agent hangs up

[ragunath]

Ha anybody ever implemented a feature with Nortel Meridian PBX an ability to transfer the call "after the agent hangs up" the call.

ragunath

 

[janaya]

if the agent hangs up, a disconnect message is reported to the switch and the call is dropped.

what are you trying to accomplish?

John

 

[ragunath]

I want to be able to send the call to another business unit after the agen hangs up.

 

[acewarlock]

Thats called hacking.

 

[janaya]

Then the scenario is:

I call in and get agent A. We exchange whatever information we need to exchange. Agent A tells me I need to speak with Agent B in collections, and hangs up. At this point you want the call to automatically forward to Agent B's group?

Once the first person hangs up the call, the call is done. It cannot be forwarded to another number. This has to be done prior to Agent A disconnecting.

John

 

[ragunath]

Bummer!
I can conference the call fine. But I don't want to do that.

Too Bad! this feature is not supported on Meridian PBX. I have realized that some other PBX's do offer that feature, On hang-up the call can get transferred to another number, without the knowledge to the agent whoc actually finished the call.

 

[ragunath]

Thanks for help,

appreciate it.
ragunath

 

[johnpoole]

after the agent hangs up, answer supervision is dropped. i don't see how a switch, can guess which calls need transfered and to which ext. what switch is this working in. i'd like to see the program options, i am certified on 11 switches. haven't seen that one

john poole
bellsouth business
columbia,sc

 

[ragunath]

Incidentally I was led to believe that Avaya may have a similar feature. The call can be transferred to another extension AFTER the caller hangs up.

This is most ideal in a call center where caller may be monitored and discretely passed along to a different business unit without the knowledge of the agent. Or may be for any other business solution which suits the requirement.

ragunath

 

[johnpoole]

we have a avaya on our network, i'll talk to the tech on that site, always something to learn

john poole
bellsouth business
columbia,sc

 

[sandyml]

hey, johnpoole, let me know what you find out about that. always curious myself...

 

[johnpoole]

i will, the tech that works that site only does the one system but seems to know it. doesn't seem to see the humor in me calling it a key system

john poole
bellsouth business
columbia,sc