TrentGreenawalt
Technical User
thread1329-1707483
You guys talked about it in the above thread, however, you referenced a EHDU (External Hot Desk User). I am not sure I understand exactly what you are directing here. The ring group form allows me to add the user (remote 3300), but like the original poster mentioned, it doesn't ring and goes dead.
I have a teleworker user in this ring group and that works fine, but the remote user at our branch office can't see it or ring.
Side note: over a year ago I asked for different phone lines to be identified as certain "names". In this case, this ring group is a "hose hot line" and it actually does show up when the caller calls in on the phone. So once I get this figured out, I can then redirect all of my different 800# and other lines to different ring groups to have it show on the caller id. Thanks again for all that info before.
Now I just need to get that remote phone or group to work.
Thanks,
Trent Greenawalt
Best Regards,
Trent Greenawalt
IT Manager
Milwaukee, WI
Phone Hardware:
Release Level: 6.0
Active Software Load: 12.0.049
Platform CX-II, 512mb of RAM
Mitel 3300 (2 Controllers, 2 locations)
5340, 5330, 5320 Phones
(SIP Service via AT&T IP FLEX - 30 Trunks Total)
You guys talked about it in the above thread, however, you referenced a EHDU (External Hot Desk User). I am not sure I understand exactly what you are directing here. The ring group form allows me to add the user (remote 3300), but like the original poster mentioned, it doesn't ring and goes dead.
I have a teleworker user in this ring group and that works fine, but the remote user at our branch office can't see it or ring.
Side note: over a year ago I asked for different phone lines to be identified as certain "names". In this case, this ring group is a "hose hot line" and it actually does show up when the caller calls in on the phone. So once I get this figured out, I can then redirect all of my different 800# and other lines to different ring groups to have it show on the caller id. Thanks again for all that info before.
Now I just need to get that remote phone or group to work.
Thanks,
Trent Greenawalt
Best Regards,
Trent Greenawalt
IT Manager
Milwaukee, WI
Phone Hardware:
Release Level: 6.0
Active Software Load: 12.0.049
Platform CX-II, 512mb of RAM
Mitel 3300 (2 Controllers, 2 locations)
5340, 5330, 5320 Phones
(SIP Service via AT&T IP FLEX - 30 Trunks Total)