Abandoned POTS calls still ringing Hunt Group on BCM50

[SimpleRhyme]

Hello all,
I have an issue with "abandoned calls" continuing to ring a HG after callers hang up. They are analog POTS lines and I set them up in the BCM as supervised and 600ohm....basic stuff.
The calls are answered by the AA and callers flow through the options from there. I don't see any setting in Call Pilot that would make a difference.

Could it be a patch issue?
The BCM50 is a r6 with what appears to be later patches:

System 022.201412-1
Desktop 005.201406-1

I'm going to call the telco and verify their settings today.

Thoughts?

Thanks!

 

[curlycord]

Those are the latest for system and desktop - SAMBA and UTPS are the only other 2 patches that you should have but are not related to the issue.

-Does it ring forever or timeout?
-Where does the call normally end up? a mailbox or another HG etc?

Testing (use monitor too) to see if the carrier has turned on DisconnectSupervision/CutoffOnDisconnect(COD)
-If you answer the call with a normal set and then the caller hangs up, will the call disconnect?
-If the caller hits AA (or a mailbox) then hangs up, how long until the call disconnects? if at all.

Maybe you need to play with "Loss package".

Maybe test the voltages on the lines.


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[SimpleRhyme]

Ok CurlyCord, i'm at customer location now.
No luck with the Telco on finding the 5ESS options, actually these lines go through a SLC.

Anyway.....see my answers below:

-Does it ring forever or timeout? [highlight #FCE94F]Rings forever or to the Info only MB[/highlight]
-Where does the call normally end up? a mailbox or another HG etc? [highlight #FCE94F]Normally goes to Info only MB[/highlight]

Testing (use monitor too) to see if the carrier has turned on DisconnectSupervision/CutoffOnDisconnect(COD)[highlight #FCE94F]How?[/highlight]
-If you answer the call with a normal set and then the caller hangs up, will the call disconnect? [highlight #FCE94F]YES[/highlight]
-If the caller hits AA (or a mailbox) then hangs up, how long until the call disconnects? if at all. [highlight #FCE94F]If someone hangs up before making a selection in the AA, it keeps the "line in use" and rings the attendant[/highlight]

Maybe you need to play with "Loss package"[highlight #FCE94F]Will try this now[/highlight]

I can't seem to find any "diconnect timer" setting in the BCM....something to adjust the milliseconds???

Sidenote: Just found out that 3rd line does in fact disconnect properly if call is abandoned while ringing HG....doing a stare and compare right now.


Thanks!!

 

[SimpleRhyme]

UPDATE:
Just tried every "loss package" and there's no change.
Lines work properly and disconnect when testing ahead of the system with butt set......now I'm thoroughly perplexed!

Is there a "disconnect timer" that can be adjusted for each line besides what's on the "properties" tab of the active outside lines?

 

[curlycord]

diconnect timer"
Resources/TelephoneyResources/GATx / Trunk Module Parameters
Check each line there for matches since you say line 3 works.

Also check the HuntGroup/Line Assignment section, make sure they match too (no lines assigned since AA is in use)

Also since Line 3 works, frog it with line 2 or 4 and test to see if the problem follows or stays.

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Toronto, Canada

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[SimpleRhyme]

When trying to get to disconnect timer, I go to Resources/TelephoneyResources and I'm using internal trunks so I select the " MAIN - GATI4" line and nothing opens below, just the spinning hourglass...only get the option to "disable" the module.

 

[SimpleRhyme]

Just swapped lines 2 and 3...trouble followed. Put them back and now all 3 do it. I'm going to try and replicate this on a spare system in my office tomorrow.

 

[allworxguy]

You can "hear" the disconnect from the CO. Put a butt set on the line in monitor mode. A few seconds after the far ends hangs up you will hear a buzz as the disconnect signal is sent from the CO.

Marv ccna