Abandoned Calls 1

[tomburke]

Hi,

Does anyone know if there is a 'canned report' in Sym 4.2 that will give you %'s in relation to Offered, Answered and Abandoned calls.
I ran the Application Call Treatment report, but this gives details based on applications rather than skillsets.

Many thanks as always - Tom

 

[pdulfo]

I had to create a crystal report to do this. Can send you a copy if you are interested.

PD-S



---------------------------------
PDulfo aka pdiddy

 

[tomburke]

That would be great...tom.burke@apcc.com

Many thanks

 

[Lenana]

I just started using Crystal to create custom reports from Symposium. I have a couple and don't mind sharing/swaping just to get some ideas.

pdulfo: Send me what you have and I'll send you two of mine.

lenken@myrealbox.com