AAfD over SBCE

[mjm23]

Hello Experts, I recently got my remote worker setup running using IX Workplace. Since we also have CC agents, I am deploying AAfD as well. I am able to register them but still got issues.

1. PPM is not working thus feature buttons are unavailable. I assume my configs are correct since PPM works with IX Workplace so I am baffled why it is not working with AAfD. Any suggestions?
2. Calls are getting disconnected every 30 seconds. Based from experience this may be a signaling issue but this only happens with AAfD as well. I dont have issues when using Workplace.

I have the latest the version of AAfD installed. What else should I need to check? The trace looks normal except that the CM constantly sends back OK message to the SM before the call gets disconnected.

 

[jimbojimbo]

Look at the client side logs.

 

[biglebowski]

Are they also logged into handsets, I found that with a user logged into a handset and workplace client the incoming call would ring both the handset and workplace client but when answered on the softphone there was no audio and the call would drop after 30secs.

Logging out of the handset and and solely using the softphone was then fine, I didn't look into why but did read somewhere that CM gives preference to the handset over the softphone client.

Biglebowskis Razor - with all things being equal if you still can't find the answer have a shave and go down the pub.

 

[mjm23]

@jimbojimbo, i already looked at the client logs and i dont see the 200 OK messages reaching the AAfD.

 

[mjm23]

@biglebowski station is just logged in to AAfD only and not into hardphones.

 

[biglebowski]

Have you run a packet capture on the SBC for both the inside & outside interfaces to see if the 200 is actually being sent out to the client?

Biglebowskis Razor - with all things being equal if you still can't find the answer have a shave and go down the pub.

 

[mjm23]

yes, I see them being sent outside the SBC but it was not received by the remote end where the AAfD is installed.

 

[G van Hamburg]

Is the B1 in the DMZ? SIP ALG on a firewall will mess things up! If the SBC sends the 200OK and it does not arrive at the endpoint, it could be the case.

Freelance Certified Avaya Aura Engineer