Radero0000
Technical User
Hi
We are upgrading our server AACC from Aura 6.1 to 6.2 sp5.
The first step from 6.1 to 6.2 went ok
then we started to apply the patches
first one 1015k
The second one 1020 had problems, when trying to install the first patch: AvayaAura_CCCC_6.2.205.51-0299atch.msi. This is part of a Common components. Server hangs up and no way to keep going on with other patches. So we have AACC upgraded to 6.2 .205 and only 1015 patch package (6.2.205.50 rollup patch)
The same upgrading on the CCMM server was ok with all patches.
We have an AACC backup server (same machine), without restoring our database from the main AACC the upgrade was ok, but after restored the DB we had the same problem at the same point.
Any idea?
Thank you
We are upgrading our server AACC from Aura 6.1 to 6.2 sp5.
The first step from 6.1 to 6.2 went ok
then we started to apply the patches
first one 1015k
The second one 1020 had problems, when trying to install the first patch: AvayaAura_CCCC_6.2.205.51-0299atch.msi. This is part of a Common components. Server hangs up and no way to keep going on with other patches. So we have AACC upgraded to 6.2 .205 and only 1015 patch package (6.2.205.50 rollup patch)
The same upgrading on the CCMM server was ok with all patches.
We have an AACC backup server (same machine), without restoring our database from the main AACC the upgrade was ok, but after restored the DB we had the same problem at the same point.
Any idea?
Thank you