AAC6 IVR

[tiggerbouncy]

Hi All

With an IVR e.g. press 1 for x, press 2 for y, press 3 for z etc.

Is it possible to force a customer, unless they hang up, to listen to all the IVR options before any of the options work for them.

Regards

Russell

 

[Utreg]

Yes; if you work with access messages the syntax is:
COLLECT <max_num_of_digits> DIGITS INTO <call_digit_var>
{NO TYPE AHEAD}
{INTER DIGIT TIMER <timer>}
{WITH TERMINATING CHARACTER <terminating_char>}

Use the optional: NO TYPE AHEAD keyword:
Use the NO TYPE AHEAD keyword to tell the system to discard any digits
pressed by the caller before this command is executed. Use this option, for
example, if the caller entered digits during a preceding PLAY PROMPT
command and you want to discard them.

Or use the TERMINATING CHARACTER and mention this one at the end of your announcement.