AA won't stop answering 1

[kdifs]

I am having a bit of an issue here. I tried the suggestions in the other threads I have found, but I am still stumped.

Our automated attendant won't stop answering the phones. We are having our lines transfer to an outside service on the 4th ring. But our automated attendant is still picking up. Night service is turned off (I even scheduled us to be open 24 hours/day).

All lines are un-assigned to the AA.

I restarted the system and it worked properly once. Then we called it again 5 minutes later and our AA is answering again.

According to the settings, there is no reason for the AA to answer.

How can I stop it?

Thanks.

Rob

 

[exsmogger]

Check to see that all the lines are unassigned from the voicemail extensions in procedure #301.

Brian Cox
Oregon Phone

http://www.OregonPhone.com

http://www.linkedin.com/in/briancox1952

 

[kdifs]

Un assigned all lines from ext 76, 78, 79.

Our AA is still answering.

 

[exsmogger]

If lines are not set to be answered by the AA in #206-group 7, then I have to suspect a software corruption. It sounds like you have the PC Card Messaging, correct?

Brian Cox
Oregon Phone

http://www.OregonPhone.com

http://www.linkedin.com/in/briancox1952

 

[CarGoSki]

76 is the internal modem. Also exactly how do calls "transfer" out of the system. If your system forwards the call then you are using one line for the incoming call and an additional line for the forward. Two lines.

Maybe your telephone company is recalling the call and routing to a second destination?

 

[TouchToneTommy]

Is it really your automated attendant message that is playing, or "Transferring your call" and then it rings at Ext. 10?

Assuming that it is the AA greeting, #206-7-(Line Number)-2 disables the lines from being directed to the AA

The other settings are:

#506-(1=Day/2=Night)-(Line Number)-(Number of Rings from 0 to 6)
#507-(Line Number)-(1=Always/2=Day Only/3=Night Only)

 

[kdifs]

Ok, that (group 7) solved the auto attendand answering. Thank you.

Yes, the telco re-routes the call after 4 rings to an external answering agency.