AA VM Pro Transfer to VM

[bbaits25]

Morning,

I am having an issue with the VM Pro on transferring a call to VM over a trunk line. I have a "Leave Mail" action which works locally (all the extensions on that IPO). But when I try to transfer it to a remote extension over a IP Office trunk to VM, calls ends. I looked at system status on both the systems. The one with the VM pro shows the correct destination party but calls ends, I tried to doing a "transfer" action and that works, so i know the VM pro is talking to the remote IPO and connectivity is working. The remote side never gets a trunk call with the "Leave Mail" action. Any thoughts?

Thanks!

 

[amriddle01]

You don't push the call over the IP line, it uses the same VM server (or it should) so you just use the same "Leave Mail" action but to the correct user, it has no interaction with the other system/line when doing this

 

[bbaits25]

Gotcha. I added an IPO Office (corporate) that originally had users at that location (branch), now we have new physical location with another IPO Office (corporate). I pointed the voicemail (corporate) portion pro to the remote VM pro server (we haven't physically moved servers yet so there on a different network etc) and by looking at the users it picked up the users extension from the corporate office and checked on my phone, it synced the VM messages etc, still doesn't work.