AA Table with PRI

[mwyrick]

We have ICS 4.1 and VM 4.04 using a PRI and LS Copper Lines.

When we set the AA to table 1 for a PRI line,
AA to table 2 for a different PRI line, and
AA to table 3 for a Copper line,

All the PRI lines are answered by table 1. The Copper line is answered by table 3 like it should.

Any idea how to get the PRI lines routed to a different AA Table. The copperlines work. It's just the PRI lines that all are answered by table 1.

I have also tried several setups, in all cases, the PRI lines will only be answered by table 1.

I do know that the Line numbers are correct for the PRI lines as I can send them to a phone and they are displayed correctly and set in F983 to the correct table.

 

[senk1s]

PRI lines are physical lines for eg line 001 thru 023

whereas the logical lines (corresponding to your DIDs) start from line 145

so u need to program AA to answer line 145, 149 (as per ur requirement)

 

[mwyrick]

I do have the target lines set in the AA, not the Physical lines.

 

[luv2ski]

did you look in servces and you need to check every recvd digit target line...if you can make it appear and ring on a set then make you should be able to have it answered by any of the tables... how is it programmed now...on system and what target line is it... what is your recieved digit length... what is it primed to...

Pat Guido
NEXTIRAONE
Pat.guido@nextiraone.com

Formerly Nextira, formerly Williams Communications, formerly Wiltel, formerly Nortel networks, formerly Northern Telecom, formerly, Nynex meridian systems formerly Northern Telecom.

 

[mwyrick]

This may help, I have just found out that the TABLE it is using is from Line 1. I have made sure that lines 1 to Line 23 are set to ANS N. Only Line 182 is set to ANS Y.
For Line 1, with ANS set to N, and TABLE set to 1, and Line 182 ANS set to Y and TABLE set to 2, I here the TABLE 1 greeting. If I set Line 1 TABLE to 2 but keep ANS to N, I will here greeting 2. If I then set Line 182 ANS to N, I will not get the AA. It seems like it is using the Target line for the ANS setting but using Line 1 for the Table. With this setup I don't know how to change the greeting for different Target Lines.

An example is Line 182:
Line Type: Public
Received Number: 438
If Busy: To Prime
Prime: Tried 438, 404 (VM), and None
CLID set: Tried 438, 404, and None
Use Aux Ringer: N

If I remove this line from the AA Line list (F983 AA Lines and set this line to ANS N) then it will ring on the 438 set when I set the Prime to 438. If I set the Line to answer in AA to any table, I will always here the TABLE 1 greeting.

These PRI lines work as expected when they goto sets, they just always answer with TABLE 1 when set to goto the AA. I have made sure the TABLEs do use different greetings and the LS Copper Lines that are on other TABLES do indeed work as expected.

The recived digit length BTW is 3 and works as expected for all our extentions. This system has been up and working for over a year and we are now tring to add another company to the PRI and drop the Copper lines that come in now for that company.

 

[senk1s]

the NAM has a total of 40 greetings that can be recorded and each table can have 4 greetings ... have you set different greetings in the 2 tables?

 

[mwyrick]

If you noticed on my post it mentions that the TABLEs do use different greetings and that the Copper lines which are set to TABLE 2 and TABLE 3 do have the right greeting.

If I set Line 1 to TABLE 2 the greeting changes. If I set Line 182 to TABLE 2 it still uses the greeting from Line 1. Line 1 is not set to ANS in the AA Line list.

 

[senk1s]

If all the programming is correctly verified and still doesnt take effect - did u try the universal solution of reboot?

 

[mwyrick]

Yup, Both the Switch and the VM have been reboot seeveral time and at the same time.

 

[senk1s]

did u check out using a completely different set of greeting numbers/ table numebrs?
like:
greeting 39 and 40 on table 4 for line 182

what version of VMail is it A, C or E?

 

[mwyrick]

Yup, Tried a new greeting number 9 and assigned it to table 4 for all schedules and assigned line 182 to table 4. Same problem. When I set one of the Copper Lines to table 4, I get greeting 9 like I expected.

It is as if the target line number is not transfered to the VM but the PRI line number is.

The number of Rings and the ANS settings are taken from the Target Line but the Table settings is taken from the PRI line number.

 

[hawks]

Is that target line assigned to the vmail DN?

 

[senk1s]

possible options to try:

1. use another target line for the same recd # ie not 182 but say 192 recd # 4000 and program AA to answer 192

2. Double check that the VM ports have no CFNA/CBsy set
3. Check the VM ports have no line appr or ring (target and physical)
3. Double check prime set = none on the PRI (1 thru 23)

and ofcourse what release of NVRAM cartridge?
is the NVM 4.0.04E?

 

[MarvO1]

I'm seeing this kind of like Senk1s. How are your physical trunks, not lines primed?

MarvO said it

 

[mwyrick]

I have not tried to use another target but will give that a try.

The PRI lines (1 thru 23) are set with Prime to none as they should be. The target lines I have tried both none and a set as the prime.

The VM ports don't have CFNA set and I will check that they have no line appr or ring.

I will check the version tomorrow.

 

[mwyrick]

Version Info:
4.0.04C Voice mail
MICS Ver 4.1 WI 6.00

If there is a fix for this problem, does anyone know where I can find it?

 

[sprucegrover]

First of all, some thoughts.
MICS 4.1 was a good release of sw, but WI6.00 & 6.04 were known bad releases. 6.13, but better yet 6.15 were far better. The NVRAM cartridge R1.0 was also bad and recalled by Nortel. Change it to R2.0
VM 4.0.04C has no serious problems but 4E is more stable.
Second, some clarification.
1. Are both the DTI and analog cards in the KSU?
2. You say the PRI lines are 1-23, so are the copper lines 25-28 or 49-52 or ????
3. lines 1-23 are not answered by AA in the VM programming, only the target lines and the copper lines.
4. Did you verify that the first DN of the VM has no lines assigned? Remember that a square template has lines 1&2 assigned by default.
5. Are the lines answered all the time, or just when in a service mode?
6. Do you use F982 (operator status) with ANS LINES:Y
Just trying to fill in some blanks

 

[mrpeabody]

Try making a mailbox 182. It could be that the rec'd digits are being interpreted as follow-on extension digits.