AA Problem with Embedded VMail

[JustinTMI]

I have created an AA and recorded my greetings under *8101, *8201, *8301 (All the same greetings.)

Created Time Profile

"Open" Monday to Friday 9am to 5pm
"Closed" Monday to Friday 5:01pm to 8:59am
"Weekend" Saturday Sunday 12:00am to 11:59pm

In the AA
Morning Time Profile "Open" Recording Name "None" Shortcode *8101
Afternoon Time Profile "Closed" Recording Name "None" Shortcode *8201
Evening Time Profile "Weekend" Recording Name "None" Shortcode *8301
Menu Options Blank Recording Name "None" Shortcode *8401

During the day everything works as it is suppose to.

Afterhours The VMail picks up has a 10s blank gap "you hear dead air" then "AA says "nobody is available to take your call please leave a message"

Why is it now playing any type of greeting afterhours

Justin

 

[Bas1234]

Check the System Status to see where the call goes to.
I guess it comes into a Vmail Box (someone left deadair in the personal greeting. So check which mailbox it goes to, then rercord that mailbox. You might need to give the user a Vxxx (xxx is the mailbox number) in the sourcenumber to access that mailbox.

___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged
___________________________________________

 

[franke]

Can't tell from your post, but remember, you cannot 'span' days. So for your 'closed- monday thru fiday', you need two entries, one for 5:01 p.m. to 11:59 p.m. and another from 12:00 a.m. to 8:59 a.m. The same for weekend.

 

[AnonymousP]

franke, you are right! I hate this and they do not want to fix it. It is a "design intend" and they will not fix it!
Too bad...

 

[amriddle01]

They will not fix it as it makes sense as is, if they didn't make you do this people would be overlapping time profiles and allsorts of sillyness

ACS - IP Office Implement

"What the Crocodile Hat....was that?

 

[intrigrant]

And then when they finally have fully messed up the system they start to complain "why is ip office so poor designed