AA Not answering 3rd line

[Nathanmd]

We have an Avaya Partner Messaging system with a 2-port card covering 3 phone lines. Phone lines 1 and 2 are answered by the AA, as expected, while an outbound call is active on line 3. However, when an outbound call is active on line 1 or 2, line 3 is NOT answered by the Auto Attendant as it should be.

Line 3 is set up to receive direct-dialed calls with a distinctive ring (as a "back/private line"), which is desired, but I need line 3 to be answered by the AA more than I need a distinctive ring, IF those settings are mutually exclusive. I have attempted to find where the system settings change from phone lines 1 / 2 to line 3 and I have been unable to find the exact setting that is different thus far.

I am guessing it has to do with the hunt group, call coverage, line assignments or ownership settings, but haven't found the right mix of settings to get it to work exactly the way I want it to. Suggestions to help speed the trial/error process along?

 

[Telecomboy]

#206 should be 1=assigned for line 03.

 

[Nathanmd]

I set #206 to 1=assigned for line 03 and did a test with the scenario that results in line 3 unanswered and the AA still did NOT pick up the inbound call on line 03.

 

[TouchToneTommy]

Check #507, VMS Hunt Schedule for line 3, and just for fun, press feature 00, then press line 3 and confirm that the display says L03

 

[Nathanmd]

System Program mode: #507 VMS Hunt setting is (the same for all 3 lines): 1-always. Feature 00 and pressing line 3 button shows "Immediate Ring - L03" That's why I am wondering if it has to do with the line ownership for line 3 (but can't remember how that was set up as it was done 5 years ago...)

None of the lines (01-03) have an assigned owner, according to the VM System Programming prompt "scan line ownership" data, so there is no difference in how they are handled there. Still just trying to figure out *where* the difference in settings is that makes line 3 not answered by the AA.

 

[TouchToneTommy]

Could be line coverage in #308 set to an extension