AA Answers Too Fast 3

[bdw01]

Hi All,

I have an MLM-007 and am having difficulty getting the following to work correctly:

Trunks (Pool 70) Assigned to Group 771 (empty group)
Group 770 (VM Sys) set as overflow with 99 calls, 20 secs
Cover Group 30 (ext w/ VM boxes) covering 770 with 3 ring delay for all extensions.
Delay on AA ports
No Delay on VM ports (although all ports are AA ports)

What is happening is when someone calls, the operator extension rings about 4 times and if no answer the AA picks up and the timeout is set to go back to ext 10 so they can be sent to the mailbox. However, when going back to ext 10 it rings 10-12 times before VM picks up and callers are just hanging up before then.

I turned all ports no delay in VMS programming and then the phone just rang once and the AA picked up, then when sent back to ext 10 the VM picked up after a few rings as desired.

How to I get the two to meet in the middle? I would like it to ring a few times, then go to AA if no answer, then back to ext 10 if necessary and have VM pickup within a few rings. It seems I would set AA to no delay and somehow set a delay for the phones. I did program Cover Delay for all the extensions in Group 30 for 3 rings but that does not affect the initial call. Is there a way to set a delay for an entire group or extension apart from Cover Delay?

Thanks!

 

[tdaugirdas]

Make sure there are NO lines still attached to 770 - and all lines/pools are attached to 771.

Line assignments to extentions would be irrelevant - although I thought ALL your lines are in pool 70.

If not - some may still be assigned to 770.

Also check voicemail admin under autoattendants and make sure NO line assignments have been made there.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[tdaugirdas]

Oops - forget the last sentence. I forgot you have an 007 MLM.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[TouchToneTommy]

Actually, line assignments to extensions could be very relevant. If you have pool 70 assigned to any of the voice mail port extensions, with Immediate ring, that could be the source of the AA answering immediatly.

 

[tdaugirdas]

Yes - true - forgot about the voicemail ports.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[bdw01]

KAZAA!

Thanks, that was it. Ext 26-29 (VM ports) still had lines 1-4 assigned to them. As soon as I removed the assignment it worked!

I owe you guys a big <insert favorite beverage here>.....