CaptObvious26
IS-IT--Management
Recently setup a new call center. 4 active lines at the moment, 3 more to be added later. They are all softphones running on Windows 7. They have their own separate internet/phone connections. The extensions are all ranged together 1650 to 1657. 1650 is a hunt group that has the other 7 extensions in it. incoming calls are sent to a vector that plays a announcement letting the caller know they are being recorded for training purposes, then goes to the hunt group extension 1650.
Here are my questions.
1) if the announcement is playing for a caller, will it cause a delay for another caller coming to that vector?
2) if all the lines are busy, how could I cover to a voicemail box to let callers know the lines are busy?
3) is this the best setup, or is there a better way to do this.
Here are my questions.
1) if the announcement is playing for a caller, will it cause a delay for another caller coming to that vector?
2) if all the lines are busy, how could I cover to a voicemail box to let callers know the lines are busy?
3) is this the best setup, or is there a better way to do this.