A/R to Bank-Not seeing deposits

[warrenk1966]

We just upgraded to ACCPAC 5.6; we post deposits in A/R but cannot see them in Bank Services to be cleared. Is there some checkbox missing in the setup for this linking to occur or some other reason we don't see the deposits in the bank?

 

[ettienne]

Are you looking at the right period?

 

[warrenk1966]

I believe so, seems we have checked everything, we are creating a test database to play around with the new ACCPAC because it could be a process problem. Any other suggestions? and thanks so much

 

[ettienne]

You must be missing something... nothing comes to mind.

 

[warrenk1966]

Just for history.... looks like their was a hotfix that should have been loaded before going to 5.6 (something about a table missing in the new database setup).

https://customers.sagenorthamerica....ers/Hot Fixes and Upgrade Issues for 5.6.html

Thanks again

 

[ettienne]

There is product update 1 that needs to be installed, this includes the hotfixes. It is always bets practice to check for updates and hotfixes before upgrading to a new version.