A program is trying to access e-mail addresses 5

[slr22]

Hello. I have a user using Outlook 2002(XP) and whenever she tries to open an email, forward an email, or reply to an email she gets the following message:

"A program is trying to access e-mail addresses you have stored in Outlook. Do you want to allow this?

If this is unexpected, it may be a virus and you should choose "No"."

We always say no to this question. She has all the latest virus definitions downloaded. I did a scan and no viruses were found. She has all the latest patches installed on the computer. I just install a couple days/a week ago the office SP3 that Microsoft said that was "critical" to install. I haven't found any services that looked strange. Does anyone know what could be causing this to happen? Everything has been working fine until yesterday when this started to happen. Any help would be greatly appreciated.


Thanks!

 

[rttndawg]

This is due to a Microsoft Outlook security update.

http://support.microsoft.com/default.aspx?scid=kb;EN-US;263073

 

[dwmd]

rttndawg - actually no it's not. This is part of service pack 3 in Office XP. It gets activated by default.

 

[cjrlauve]

The original issue presented here is probably different than the one discussed in the Microsoft Outlook Security Update that you are talking about, rttndawg. I guess the problem may look the same, though. The Security Update you are talking about got released on April 13, 2004. The postings for this problem started in March.

Just as annoying, though...

 

[cjrlauve]

Opps. My mistake. I think I was looking at the date on a different update. I take back my previous statement.

 

[johng75]

My boss is currently having this problem, and he has been riding me about it. He how ever is not running office XP, he has office 2000, and word has never been selected as his editor.....any leads???

 

[dwmd]

Hi Johng75,

Try the utility I suggested back on 2 June:

http://www.express-soft.com/mailmate/clickyes.html

Its a neat little application tht gets rid of the message.

Quite useful for doing mail merges etc.

Regards

Doug

 

[smah]

johng75, with Outlook 2000, this is a different matter. For more info, see:

Outlook message "...sending email on your behalf..." thread605-870309
Disabling message before sending email thread605-856247

 

[dmurfitt]

The expressclick Yes doesn't actually "stop" the problem, it just sweeps it under the rug. How can you stop the message by preventing the program from even trying to access Outlook?

Dan

===================
Daniel J. Murfitt
ARC (UK) Systems Ltd.

http://www.arcsystems.co.uk

===================

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[smah]

Are you running any of the add-ins mentioned in the slipstick link above?