A-Law and µ-Law on Mitel 3300 PBX

[pfell]

Hi,

I work in IT not Comms but have the following problem that I'm hoping someone can help with.

We've got a Eicon PRI\E1-30 card installed in a Windows 2003 server. This card was purchased for a fax solution using Zetafax. Basically I can fax out but not receive. Eicon (now Dialogic) have said, after my having sent several trace logs to them that our PABX is using A-Law to send which is correct but µ-Law to receive which is why we can't receive faxes through the PRI card.

Our comms dept. have told me that our PABX can't be changed to receive using A-Law ('that's the way it is' was their reply). Does anyone have any knowledge regards the Mitel 3300 and whether this can be changed?


Peter Fell

 

[slapin]

It's possible to have different encoding for different directions but what's the point? In Europe you should always use A-law. What kind of do PBX you have?

 

[yeahbutno]

Yes you can change from a-law to u-law on the 3300 and vice versa but as slapin was saying you should always use a-law for europe and u-law for north america.